Your business never misses a call again.
Boka answers your phone and WhatsApp in English, Bahasa Malaysia and Mandarin, books the appointment or table straight into your calendar, and remembers every customer who calls. It works at 9pm, on Sundays, and while your team is already with someone.
Restaurants · Cafés · Salons · Clinics · Workshops · Studios — anywhere customers ring to book.
- Keep your existing number
- Live the same afternoon
- Data kept in the region
One assistant, three jobs.
Answers the phone
Every inbound call, in four languages, booked into your calendar before the caller hangs up. On the number your customers already have.
Answers WhatsApp
The same assistant with the same memory, on the number people already message you. Enquiries, bookings and confirmations in chat.
Chases what you never get round to
Reminders the day before, no-show win-backs, DuitNow requests. The follow-up work a front desk never has time for after a full day of walk-ins.
Every missed call is a customer who books somewhere else.
Placeholder figures — replace with cited Malaysian data before launch.
The calls you miss all look like this.
Live by the end of the afternoon.
- 01
Forward your number
Keep the number your customers already know. Forward it when you're busy, after hours, or all the time — your choice.
- 02
Connect your calendar
Boka reads your real availability before it offers anyone a time, so it can't double-book you.
- 03
Tell it how you work
Opening hours, what you offer, what to say about pricing, when to take a message instead. Plain English, no scripts to write.
Things a front desk can't do.
Never busy, never at lunch
Picks up on the second ring whether it's one caller or fifty at once, on a Sunday, on Raya, at 3am. Your best receptionist can hold one line at a time.
Books straight into your calendar
Checks real availability before offering a time, confirms it back to the caller, and writes it into Google Calendar before they hang up.
Speaks the way your customers do
English, Bahasa Malaysia, Mandarin and Cantonese — including switching mid-sentence, which is how people actually talk here.
Remembers your three-thousandth caller
Greets returning customers by name with their last visit already in mind. No human remembers that far back, and no handover note survives it.
Answers WhatsApp on the same number
The same assistant with the same memory, on the channel most of your customers already prefer. No second inbox for your team to watch.
Shows you every call
Every conversation transcribed and summarised — including the ones your team takes over. You see your whole front line instead of it vanishing into the air.
The whole list, including what isn't ready.
Anything marked planned is on the roadmap and not built yet. We'd rather you found that out here than three weeks into a pilot.
On the phone
What happens between the ring and the hang-up.
- Unlimited simultaneous calls
- Answers 24/7, including public holidays
- Keep your existing number by forwarding
- Interruption-aware — callers can talk over it
- Hands over to a human mid-call
- Voicemail-to-summary
Languages
Including switching mid-sentence, which is the hard part.
- English and Manglish
- Bahasa Malaysia
- Mandarin
- Cantonese
- Tamilplanned
- Replies in whatever the caller opened with
Booking
Reads real availability first, so it cannot double-book you.
- Two-way Google Calendar sync
- Checks availability before offering a time
- Reschedules and cancellations
- Per-service appointment lengths
- Opening hours and holiday closures
- Multi-location routingplanned
The same assistant, the same memory, the channel people prefer.
- Replies to inbound messages
- Shared context with phone calls
- Appointment reminders
- DuitNow payment requestsplanned
- Broadcast campaignsplanned
Your dashboard
Everything the front line heard, in one place.
- Full transcript of every call
- One-line summary and outcome
- Customer history and notes
- Edit how the assistant behaves, in plain English
- Team accounts with roles
- Monthly ROI report
Trust and compliance
Built to clear a clinic's compliance review, which is the hardest room.
- Recording notice announced automatically
- Recording can be switched off entirely
- Data stored in Malaysia or Singapore
- Encrypted in transit and at rest
- Automatic recording deletion on a schedule
- Your data is never used to train public models
Built for Malaysia, not adapted for it.
Manglish is the default, not an edge case
Tools trained on American English fumble a caller who opens in English, switches to Malay for the time, and drops in a Cantonese word on the way out. That's just how a Tuesday sounds here.
PDPA 2010 is designed in, not bolted on
Recordings encrypted at rest and kept in Malaysia or Singapore. Consent announced at the top of every call. Built to survive a clinic's compliance review, because that's the hardest room.
Built in Kuala Lumpur
Not a US product with a local reseller. Same timezone as your front desk, so when something breaks at 9am on a Monday there's someone awake to answer for it.
The rails Malaysians actually use
Google Calendar, WhatsApp Business, DuitNow and FPX. Not PayNow — that's Singapore, and a vendor who offers it here has never looked at the market.
Listen in on a real call.
A customer rings after hours, switches to Malay halfway through, and walks away with a booking. Nobody at the business touched a thing.
Cheaper than the calls you're losing.
A front-desk hire runs RM2,000–2,700 a month, closer to RM3,100 once EPF and SOCSO are in. Boka starts at RM40 a day — no annual leave, no MC, no EPF, no handover notes, no notice period.
Starter
- Inbound calls
- Calendar booking
- WhatsApp messages
- Caller memory
Growth
- Everything in Starter
- Follow-up calls
- CRM sync
- DuitNow payment requests
Pro
- Everything in Growth
- WhatsApp broadcasts
- Multi-location routing
- Custom cloned voice
Per location, per month. No setup fee. Extra minutes at RM1.20. A minute is a minute of conversation — Boka isn't billing you for ringing.
The questions everyone asks.
What happens when it can't answer something?
It stops rather than guesses. Anything outside what you've told it — a complaint, a question only your team can answer, an unusual request — either goes through to a person, if you've switched transfers on and someone is there, or becomes a message in the caller's own words. It never invents a price, a policy or an opening time.
Do I need a new phone number?
No. You keep the number your customers already know and forward it to Boka — all the time, after hours, or only when your line is busy. Nothing to reprint, nothing to re-advertise. Forwarding takes a few minutes with your telco.
Which languages does it handle?
English, Bahasa Malaysia, Mandarin and Cantonese, including callers who switch mid-sentence. Before you commit, we'll set it up on your number so you can ring it and hear how it sounds on the languages your customers actually use.
Can it double-book me?
It reads your live calendar before offering any time, so it can only offer what's genuinely free, and it writes the booking back immediately. If your calendar is unreachable it takes a message instead of guessing at availability.
Where does my customer data go?
Stored in the region — Malaysia or Singapore — and encrypted at rest. Every call opens by telling the caller it's recorded, which is what PDPA requires. You can export or delete a customer's records on request.
What if I go over my minutes?
Extra minutes are RM1.20, billed as used — calls don't stop and nothing gets cut off mid-booking. If you're consistently over, moving up a tier is cheaper than the overage and we'll tell you when that's the case.
Try it on your own number.
We'll set Boka up for your business and you can ring it yourself. If it doesn't sound like someone you'd want answering your phone, no hard feelings.
Book a walkthrough